Returns Policy

RETURNS POLICY

In accordance with the law, the USER has the right to return the product(s) purchased online from the SITE within 14 days from the date of purchase, without needing to specify the return reason. The OWNER will refund the product(s) cost to the USER, after the product(s) return.

Additionally, the product may be returned within the warranty period, when it is malfunctioning or when the lack of conformity is detected, only in case the USER had not previously lost the warranty rights in compliance with the warranty certificate clauses.

In both situations, the USER must fill in the form available on the Returns page (link: https://www.artsandcrafts.shoponshopoff.com/index.php?route=account/return/add) before initiating any product return process. Within 3 working days from completing the form, the USER will be contacted for establishing the return details.

The return cost will be covered by the OWNER if it is established that the product defects / lack of conformity claimed by the USER are subject of the conformity warranty. In addition, the OWNER will ensure the product reparation or product replacement free of charge, within a reasonable time frame. If the reparation or replacement are not possible, the OWNER will refund the product cost.

In all other cases, the return costs will be supported by the USER.
The reimbursement of the returned goods shall be paid either in the bank account corresponding the debit/credit card that was used during the purchase or in the specific bank account specified by the USER in the details section of the return form, within 3-30 days from the return acceptance by the OWNER.